Frequently Asked Questions (FAQ)
Where can I buy LockeyUSA products?
LockeyUSA sells through distribution. You can buy LockeyUSA products online or from one of our trusted distributors located throughout the United States and Canada.
How can I get a LockeyUSA Product Catalog?
If you would like a physical copy of LockeyUSA product catalogs, request them here. Or, you can view our catalogs online.
Does the Lifetime Mechanical Warranty apply to all LockeyUSA products?
The LockeyUSA Lifetime Mechanical Warranty ONLY applies to KEYLESS entry locks. Any LockeyUSA product that includes a keyway (Key Override and E-Digital) does NOT come with a Lifetime Mechanical Warranty. Warranties vary on other LockeyUSA products including Gate Closers and Panic Bars. Please see our full Product Warranty for more details.
I want to sell LockeyUSA products.
How do I become a Distributor?
To inquire about becoming a LockeyUSA Distributor, click here.
I'm having trouble with installing my LockeyUSA product. Can you help?
Start by viewing Installation Instructions for your product. If you're still having trouble, you can Contact Us or email Support@LockeyUSA.com. If you would like your product professionally installed, contact a locksmith or find the Lockey Certified Locksmith closest to you.
I lost my instructions. How do I change my code?
Go to our Installation Instructions page and find the "How to Change Code" instructions for your LockeyUSA Product.
I need to replace a part on my LockeyUSA Product.
How do I get new parts?
To get new parts, you can contact the company you originally purchased your LockeyUSA Product from. Or, you can purchase Replacement Parts here.
Have a question that you don't see listed here?
Contact us with your question and we'll reply with an answer as soon as possible.